Best Shopify AI Chatbots for Customer Support: Boost Sales and Customer Satisfaction in 2025

Customer support is the backbone of any thriving Shopify store. In today’s fast-paced eCommerce environment, customers expect instant responses, 24/7 support, and personalized experiences. That’s where Shopify AI Chatbots come into play.

AI-powered chatbots can resolve queries instantly, upsell products, guide customers through the buying journey, and reduce cart abandonment — all while saving you time and support costs.

In this post, we’ll explore the top Shopify AI Chatbots for customer support, explain how they work, and offer actionable tips to enhance your store’s performance using chatbot technology.

Why Shopify AI Chatbots Matter in 2025

Relevant data and trends:

• 73% of customers prefer to interact with businesses through chatbots for quick communication (Source: Drift)

• Businesses can reduce customer support costs by up to 30% using AI chatbots (Source: IBM)

• Shopify stores using chatbots report up to 40% higher conversion rates compared to those that don’t

Key benefits of using AI Chatbots on Shopify:

• 24/7 customer support availability

• Reduction in repetitive support queries

• Personalized product recommendations

• Customer insights collection for retargeting

• Seamless integration with CRM and marketing tools

Top Shopify AI Chatbots for Customer Support in 2025

Explore some of the highest-rated AI chatbots available on the Shopify App Store and beyond.

1. Tidio

Best for: Live chat + AI automation

Features:

• AI-powered responses using Lyro AI

• Product recommendation based on browsing behavior

• Real-time visitor tracking

• Integrates with Messenger, Instagram, email

• Pre-built chatbot templates

Pros:

• Free plan available

• Suitable for small to mid-sized Shopify stores

Pricing: Free | Paid plans from $29/month
Shopify Rating: 4.8/5 (1000+ reviews)

2. Gobot

Best for: Interactive quizzes and product recommendations

Features:

• Personalized quiz builder

• Conversational upselling

• Pre-built FAQ automation workflows

• Integrates with Klaviyo, Google Analytics

Pros:

• Powerful for lead generation and product matching

• Helps increase engagement and average order value

Pricing: Custom plans | Free trial available
Shopify Rating: 4.6/5

3. Re:amaze

Best for: Multi-channel support with advanced automations

Features:

• Unified inbox (email, chat, Instagram, Messenger)

• AI-powered auto-responses

• Workflow and behavior-based triggers

• Chatbot scripting capabilities

Pros:

• Ideal for growing Shopify brands with support teams

• Centralized communication dashboard

Pricing: Starts at $29/month
Shopify Rating: 4.9/5

4. Heyday by Hootsuite

Best for: Personalized shopping experiences via chatbot

Features:

• AI shopping assistant trained on product catalog

• FAQ automation and upselling

• Works on website, Facebook, and Instagram

• Multilingual support available

Pros:

• Great for fashion and lifestyle brands

• Backed by Hootsuite for social commerce

Pricing: Starts at $49/month
Shopify Rating: 4.5/5

5. Chatra

Best for: Human + AI hybrid support

Features:

• Pre-chat surveys and offline messaging

• Typing indicators and chat sneak-peek

• Automated triggers for visitor actions

• Email fallback when live agents are offline

Pros:

• Easy setup and user-friendly

• Supports real-time sales assistance

Pricing: Free plan available | Premium from $19/month
Shopify Rating: 4.7/5

How to Choose the Right AI Chatbot for Your Shopify Store

Use the following decision-making framework to pick the best-fit chatbot:

1. Integration Compatibility

• Ensure it works well with your Shopify theme, checkout system, and marketing stack.

• Prioritize compatibility with tools like Klaviyo, HubSpot, or Zapier.

2. Scalability

• Choose a tool that supports your store's future growth.

• Look for flexible pricing plans, automation depth, and advanced analytics.

3. Use Case Fit

• Automating support? Look for FAQ-based bots.

• Improving conversions? Choose chatbots with quiz builders and upsell flows.

4. AI Accuracy and Natural Language Processing (NLP)

• Opt for bots with customizable training or GPT-based AI for human-like interactions.

5. Analytics and Reporting

• Look for tools with real-time reporting, conversation tracking, and A/B testing features.

Tips to Improve Shopify Store Performance Using AI Chatbots

AI chatbots are more than just customer service tools. Here’s how to use them strategically:

• Use Exit-Intent Pop-ups: Trigger bots to offer help or discounts when customers show signs of leaving.

• Automate Order Tracking: Enable bots to answer “Where is my order?” queries instantly.

• Launch Product Finder Quizzes: Match users with products based on their responses using bots like Gobot.

• Segment Based on Chat History: Use insights to build smarter email/SMS campaigns.

• Combine Chatbot and Live Chat: Set conditions for when bots handle a query vs when it escalates to a human.

  From Visitors to Customers: Supercharge Your Shopify Conversion Rate

Real-World Example: How a Shopify Store Increased Revenue with AI Chatbots

Case Study:
A mid-sized fashion Shopify store implemented Tidio to automate customer support, offer real-time product recommendations, and recover abandoned carts.

Results:

• 28% reduction in cart abandonment

• 33% drop in customer service tickets

• 21% increase in overall conversion rate

This real-world application shows how integrating AI bots can directly impact sales, support efficiency, and customer satisfaction.